Bad people skills, no service at all. Have no idea

I was on the Ruby plan with GEMS. Last year November I changed from the RUBY plan to the EMERALD plan. My husband became a adult dependant. So that is me as main member and my husband as adult dependant on EMERALD plan number ***. The Ruby plan had a savings vehicle which I never used because I moved to the Emerald plan my savings must be paid to me. When I asked them when this will be paid to me they told me that it would take 4 months as from my benefit date which is 01/12/2014. Today I phoned again to ask that they pay out my savings to me today because the 4 months has past and I don't understand why it take such a long time. The people on the call centre are so rude and not helpfull, they could not even assist me and when I ask to speak to a manager they keep me on the line for 10 - 15 min and nobody is on the other side. Call centre people even interrupts you when you try to speak to them about the situation. I want my savings paid to me asap. It is impossible to take that long because after all it is my money, what are they doing with it for so long before they pay it out to me.