Bad customer service GEMS

<p>I phoned GEMS customer call centre 6 January 2017 in connection with a membership issue- ref ********** 2.</p> <p>The operator informed me that our membership was terminated 31 December. I informed her that I cancelled our “Termination of membership” on the 15 December 2016. I emailed the cancellation of termination of membership through to your enquiries department on 15 December 2016 - 11.09 - they even acknowledge receipt of my e-mail.</p> <p>I was transferred to the contribution dept - ref 06017/QZDRL8 - who informed me that they have already terminated our membership. When I expressed my disagreement to state that it is not our problem but the inefficiency from the enquiries dept - I was just told that we have to reapply for membership.</p> <p>I maintain that it is not our problem because GEMS were notified in time (15 December 2016 - 11.09) to cancel the termination of membership (GEMS even acknowledge my e-mail). I cannot be held responsible for the inefficiencies of the enquiries department.</p> <p>I hereby insist the our membership be reinstated with immediate effect because I cannot be held responsible for the inefficiencies of GEMS.</p> <p> </p>