BAD CUSTOMER SERVICE

My husband put us under his medical Aid GEMS in December 2022 and was informed that we will be on a waiting period of 3 months. When the end of the 3 months came which was in March he called and was told that we could only be able to use the medical aid in May and not the beiginning of April as advised initially. We waited for May , then on the 6th May 2023 we went to a pharmacy to get some prescribed medication and we were told that the medical aid shows that we do not have any benefits allocated.

On top of that we are yet to receive our cards. When my husband enquired about that he was told that some form was supposed to be filled out initially when he put us under him by a consultant that was helping him. He was told that he must now go to the GEMS walkin centre to go and request for the card.

I am so disappointed in the poor customer service of GEMS, I have never experienced such with my previous medical aid BONITAS. Their service was speedy and always on point. Its just a pity that my husband is stuck with you because he works for the government otherwise we would just move back to my medical aid.

So now we don't know whether we are covered with the kids under GEMS or not.