Bad customer service

<p>I phoned Gems on the 17th for authorization number and ever since, I have been calling several times as I was told that I will get a response by Friday morning. I am booked for procedure for the 24th and still no feedback. One consultant told me that I was still on waiting period, off which does not make sense as I was never out of medical aid for sometime and one consultant also confirmed thaT. </p> <p>This is not an existing condition, why takes so long to investigate? I was on Gems, resigned for few months to join my own medical aid and came back to GEMS again. Case number ********** 3</p>