BAD ATTITUDE AND BAD SERVICE

I called the Gems medical aid today needed an assistance regarding my relatives medical aid they transferred me to Contributions department where i spoke to Saba (his name) a call center agent that was very rude, impatient and had a bad attitude he asked questions about the main member gave him answers and he just did not have time. Asked for his full name and surname he did not want to give them to me instead he carried on with the attitude, i then requested to speak to the superior or to someone else who is more patient with people or has time for clients as i did not like his attitude. I spoke to Murwesi who advised that she is the supervisor told her what happened i then requested the full names of the agent i spoke to which is Saba, she also refused to give the surname as well advised that she wants to hear the reason for my call first before she gives me the surname of the agent. She then advised that she will not give the surname before she helps me or she will cut the call. Advised her if that is what she thinks its right as a supervisor then she can carry on and she cut the call and i am the one who called. Very rude Gems(Government employees Medical Scheme) staff Contributions department Saba Call center agent and his Supervisor Murwesi.