Bad and dishonest service

<p>I wrote my first review here on the 17th of February complaining about GEMS's treatment and the service they are giving to us poor citizen who happen to be government employyes but cannot afford a better medical aid for better services. What GEMS is doing to us as members its utterly disspointing and I wonder why did this medical aid even came to life if it only came to frustrate its members and ***** from us. I am personaly one of the government employees that will never recommend this medical aid to anyone. People rather work to pay more money on medical aids but get a sastisfcatory service. I have been in communication with this medical aid since 1 February 2017 having made a phone call prior seeking authorisation for my daughter's dental procedure and there was never a response but only that automated response that really means nothing because upon follow up the agents will confirm that nothing has been received and yet the response from the mail acknowledges the enquiry you sent. I cant really tell which or who is modt ineffective between these two I just mentioned. I ended up taking my daughter for treatment without a word of response from them to this day. Upon follow up on follow up week after week with GEMS it turns out that only 1 Claim is going to be processed and its the R480.00 one and the R2 580.82 has been declined because I proceeded without authorisation. Now if today its the 16 March 2017, how long would I have waited to get authorisation for a 10 year old that was in pain and needed her teeth removed and some fixed? The worst is GEMS agents advising that I should go back to get this and that for the claim to be processed, then I send whatever they want the next time the claim cannot be found and the next time its found has been submitted and payment date was promissed to be 3 March an I never saw payment. Then by copying their general enquiry email and complaints email there came a formal response with more requirement (E7581/T/ ********** 42319) and I comp****. Today upon making follow up, my claim has been declined because I proceeded without authorisation. Who's fault is it that work is not properly done by people employed to do? I feel abused by GEMS, going through all lenghts to provide what was necessary only to get a slap on my face, I need help on this</p>