Authorization for a procedure

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Nana M

Gems doesn't wanna give the hospital authorisation for my mother's procedure. We've been waiting and I go to gems everyday still nothing, my mother is waiting in pain in hospital for her procedure and gems is giving the run around

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Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

29 Jan 2019, 10:18

Good day

Thank you for the opportunity afforded to GEMS to respond. We are looking into this and will provide feedback.

Kind regards
The GEMS online team

Gems (Government Employees Medical Scheme)'s reply29 Jan 2019, 10:18

Official

Good day

Thank you for the opportunity afforded to GEMS to respond. We are looking into this and will provide feedback.

Kind regards
The GEMS online team

Gems (Government Employees Medical Scheme)'s replyOfficial

04 Feb 2019, 11:03

Good day Thank you for alerting us to your authorisation concerns.
Please be advised that pre-authorisation was approved as a medical admission and correspondence was sent to the member and the Service Provider. We apologise for the delay.
Kind regardsThe GEMS online team

Gems (Government Employees Medical Scheme)'s reply04 Feb 2019, 11:03

Official