AUTHORIZATION

I hope that some one can assist in above matter: My daughter, the main member of GEMS, is suffering with muscular dystrophy. She tried to access help on the PMB funds, but it keep on declining. The gems office was contacted on 02 November 2018 – and we were advised that a list of PMB codes can be used in order to get authorization, However when the physio the******s requested authorization with the correct codes, it was declined again. On the 07 January 2019 the gems call centre was contacted again, and again the consultant advised that the treating doctor need to submit the date of diagnosis, - however she was diagnosed at the age of 3 years. A letter from the latest doctor was forwarded to gems, but it was still declined. PLEASE HELP IN THIS MATTER This is really stressing us out!!!