Authorisation horrible

I don't know if this would help. Because I've tried everything. Gems medical is a **** and a reminder that after all its a government institution. I have been calling g since the 23rd of January no help. My son was kicked out of hospital because gems had suspended him abd an investigation had to be done. I was told on the 29th I'd get feedback.... Nothing in stead I was told it was loved to the fourth of Feb I called yesterday... Nothing. So I called today only to be told that the turnaround time has been moved to the 7th. When I ask why... They don't know. Authorisation department also doesn't know. I've requested to speak to a manager. I have been placed on hold thrice and I'm still yet to speak to one. I've had my calls dropped. This is a moment of emergency. My son is jot in a good condition. And I'd think seeing that I'm paying every moth I'd get the service I deserve. I hate this medical aid. It's been a nightmare!!!!