1 reviews | Active since Apr 2018
Authorisation feedback not given
It is almost six weeks since, I am trying to get an authorisation from GP to the specialist. I have call Gems, many times, I have even lost the count.
I am getting call from the specialist for my outstanding amount, when I am trying to get gems to intervin, I don't get a service. On the 13 April 2018 I have submitted the referral letter that they have requested, I am not getting any feedback on whether my benefits is approved or not. This affects me very negatively since my credit profile is damaged by Gems incopetancy any necessary.
Good day
Thank you for affording us the opportunity to respond. We are looking into this matter and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for affording us the opportunity to respond. We are looking into this matter and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for bringing your concerns regarding your unpaid account to our attention.
We can confirm that the outstanding account will be settled as part of our claims payment run of 11 May 2018.
We apologise for the delay in resolving this matter and for any inconvenience caused as a result.
Kind regards
The GEMS online team
Good day
Thank you for bringing your concerns regarding your unpaid account to our attention.
We can confirm that the outstanding account will be settled as part of our claims payment run of 11 May 2018.
We apologise for the delay in resolving this matter and for any inconvenience caused as a result.
Kind regards
The GEMS online team