Atrocious services from GEMS

GEMS is the worst place to contact and get assistance, you can call up to 5 to 7 times just to get assistance, there phones lines are always getting cut when speaking to and agent. they will never call you back. When you call back you speak to someone else, do the whole authorization process again, they help you to a point, and transfer you to another department, then you get cut off again. i have reached a point of frustration of going through this for the last couple of years. There is nobody you can speak to, to improve the service. which is more frustrating. can someone in GEMS please review this contact me and improve your service. we pay a lot for your service, so please can you deliver it to your customers