***********/Atrocious customer services

Gems medical scheme has the most *********** customer services which I have ever encountered: - Service agents are not clued up about the services which they render i.e. different information from different agents about the same thing. - Website does not have individual claims logged anymore. - No feedback if incomplete/incorrect claims are emailed to the scheme-so claims which were rejected, one only gets to know about if it is queried by the member. I find this completely unacceptable! - While speaking to a customer service agent and he/she drops the call, the member is not called back. The member has been verified so the agent does have the member's contact details. Finally, I've been a member of three other medical aid schemes before Gems and never before have I received this shocking/unacceptable service. You have to improve as we are concluding membership with your *********** scheme.