Application still

<br> Good day<br> <br> I sent application to join gems on the 4th December 2015 for the membership to be active on the 1st January 2016. I called Gems call center before the 15 December to ask if they received the application and I was assured that all documents are fine. On the 09 January 2016 I call gems to esquire about membership and I was told there are missing documents. I send the documents. On the 24 January 2016 i sent email to ask if everything about the application is ok, i received no reply. On the 28 January I called call center and they still tell me that documents are not received. But when they check my profile documents are there. I ask why my application is not processed and The lady tells me she doesn't know. she can only escalate to ask why. <br> <br> This means also month of February I will not have medical cover.<br> <br> I am so disapointed and dont have peace of mind. How long will I wait to have medical cover? I have waited for a long time now and still no hope.<br> <br> -- <br> Zandile