Application

I am the principal member of gems. My husband is my dependant. On 10 May 2018 I have send in termination of membership as this is a requirement before you can apply for membership. My husband,s application for membership as the principal member and me as his dependant as from 1 June 2018 was send in on 11 May 2018. After several attempts to enquire about the status of application I still don't have any answers. The Call Centre escalate query to their team leaders but without success. My concern is that we will have no cover from the 1st of June 2018.We are switching principal membership for personal reasons. The call centre can not give me the membership department telephone number in order for me to do follow up directly.