Application

<p>I am seriously so disgusted with the application process at GEMS.<br />I have sent in my application form on the 31st May for the first time, then somehow it was never received eventually after about 5 tries it was received a whole 2 weeks later.<br />If that was not frustrating enough, i get a mail to say they require outstanding documents (bank details). The mail sent to me had attached the banking details form which i completed and mailed back.<br />I waited a few days and called them back if everything is in order then they notified me that they need a letter or statement from the bank.<br />I sent through a letter from the bank with the stamp stating that i have an account with them.<br />Again nobody contacts me and once again i called to which i was rep**** that my application is by the memberships department.<br />Now please understand i received a membership number, i was allowed to register on the website and even received a mail with my nominated GP.<br />Last week i received a SMS stating that my inquiry has been referred for resolution.</p> <p>Today somebody phones me and lets me wait on the line for a few minutes while she checks if they received the banking documents which i mailed weeks ago already.<br />She returns and tell me that now they want a 3 month bank statement. Why does a stamped letter from the bank not suffice? I was told it was ok.<br />Now seriously i ask you how can it take so long for an application to go through. A house application takes less time with more documents.<br />Every time i speak to a consultant its a different story.<br />Its ridiculous how inefficient and unprofessional this process has been. Its not about getting the bank statement but the amount of time it takes to get a response is beyond pathetic.</p> <p> </p>