Appauling Service

This is with great regret that I have to write this complaint: PLEASE KEEP IN MIND MY WIFE HAS HER OWN MEDICAL WITH GEMS

My Wife and myself have opted to change medical aid options from ONYX to EMERALD VALUE.

The paper work was done and emailed on the 22/05/2018. to ********** My wife and I were informed per SMS that we are accepted on the 28/05/2018 and will be effected from the 1/06/2018.

My wife and I were both accepted, as you will see on you're system, but then I was removed and changed back to ONYX . after numerous calls and emails I still do not have any clue as to what is happening.

reasons GEMS uses: Late submission (I was accepted and changed back) also keeping in mind that the submission date was extended to 15 June 2018 as per email I received.

My question is, how can my wife be accepted but not me as we both app**** on the same day.

on Friday 27 July 2018 I got a call and this person said that the matter is been escalated to her supervisor, and this supervisor is escalating it to another supervisor and no response as yet.

I have to say that I am disappointed in the service that I am receiving from GEMS!

It would be appreciated if I could get clarity regarding this matter once and for all.

Please ensure that my option gets changed from Onyx to Emerald Value as it was!

Kind Regards