Appalling service. Distasteful.

I am not being happy with the service I’m receiving from GEMS. I’m even TIRED of tying emails and your AGENTS DO NOT RESPOND!

The herewith mentioned membership is a nonstarter yet I am being debited double this for a non starter. The amount adds to a total of R7174 and this is NOT even 50% of my salary. It’s more than that. Tell me how am I supposed to survive when you’re taking all my hard earned money. What am I to eat or how to go to work ?

I’ve been sending countless emails and making calls. The last agent before today, told me that my mentioned membership is terminated so I should fill in a new application. I do that. But I AM not getting any response from GEMS; it’s like I’m being ignored. What you’re doing is not fair.

Also another thing is - I now have TWO memberships appearing in my name. How am I to survive ? Your agents had captured my details incorrectly!!!! It’s not my fault. It’s all on you and I’m paying the price. Tell me how are my dependants supposed to live ? How do you terminate my membership and reinstate it again ?

This is *****ulent. I was in the branch in Kimberley and got serviced by Segomotso, she called contributions department and I spoke to Molebogeng who was very calm and soft spoken but her attitude was rude as at some point the line was quiet, not once but multiple times because she didn’t want to speak or respond to me and had the audacity to even tell me she wants to speak to agent and not me. She couldn’t even put me through to credit controller. My reference for today is ***5Q22238. I wish Segomotso could be in charge of all operations because she’s good and really tries to solve my issues but she doesn’t have the power. I’m furiated.

GEMS LACKS COMPASSION FOR ITS CLIENTS AND ARE POOR AT RESPONDING TO ME WHEN I COMMUNICATE. Even if you return the money to my persal, what should I eat as I will only get it end of the month and it will be taxes! Nobody is being held accountable for first capturing my incorrect details and not double deductions, then an additional double deductions for TWO memberships. Someone must be held accountable and I want my money in my bank account, my child depends on it. I depend on it. This is absurd!