Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Nompelo M

Gems (Government Employees Medical Scheme)'s replyOfficial

10 Apr 2018, 13:44

Good day

We are so sorry to hear about your experience of GEMS. In order for us to assist, please send us the details pertaining to your complaint.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)'s reply10 Apr 2018, 13:44

Official

Good day

We are so sorry to hear about your experience of GEMS. In order for us to assist, please send us the details pertaining to your complaint.

Kind regards

The GEMS online team

NM

Nompelo M's updateReviewer Update

10 Apr 2018, 14:33

Hi what exactly would you like to know, you guys didn't even respond to my last complaint on here so if you could revert back to that first complaint you would see exactly what I have been experiencing with you guys. I am kept holding for 30 minutes at a time and then the consultants drop the phone after not even assisting me and then no one ever gets back to me via email. I wait for a complete month and two weeks or so to have to get a message from them and then I have to call them to get feedback and they only inform upon me calling that there are missing documents after I was told my documents that were submitted were correct.

NM

Nompelo M's update10 Apr 2018, 14:33

Reviewer Update

Hi what exactly would you like to know, you guys didn't even respond to my last complaint on here so if you could revert back to that first complaint you would see exactly what I have been experiencing with you guys. I am kept holding for 30 minutes at a time and then the consultants drop the phone after not even assisting me and then no one ever gets back to me via email. I wait for a complete month and two weeks or so to have to get a message from them and then I have to call them to get feedback and they only inform upon me calling that there are missing documents after I was told my documents that were submitted were correct.

Gems (Government Employees Medical Scheme)'s replyOfficial

16 Apr 2018, 13:37

Good day

Thank you for alerting us to your membership and service concerns.

We can confirm that your membership has been processed and will be effective as of on 1 May 2018. There is a three month general waiting period and your benefits will therefore be available from 1 August 2018. We have in the interim, emailed a certificate of membership to you.

Welcome to the GEMS fold. We look forward to being of service to you.

Kind regards
The GEMS online team

Gems (Government Employees Medical Scheme)'s reply16 Apr 2018, 13:37

Official

Good day

Thank you for alerting us to your membership and service concerns.

We can confirm that your membership has been processed and will be effective as of on 1 May 2018. There is a three month general waiting period and your benefits will therefore be available from 1 August 2018. We have in the interim, emailed a certificate of membership to you.

Welcome to the GEMS fold. We look forward to being of service to you.

Kind regards
The GEMS online team

Appalled by GEMS medical aid!!!!