Another thorn in the backside to clients after knowing that civil servant are living without an increase

Exgratia nightmare of note. Tomorrow the committee seats to decide on applications sent up until the 25th of February 2022. I app**** for exgratia since last year November 2021 they’ve been playing a game of cat and mouse. Until they confirmed all the documents were correct on the 23rd of Feb 2022. Now they call me and tell me my case can only be heard in July 2022. Which is nine months later I’ve done everything correctly from the in set but I am the one that is suffering. They only followed enquiries after I laid a complaint. Now I don’t know what to do because this level of incompetency can not be excused. I really don’t know why we pay medical aid. I can not accept this if I have to wait for another 9 months then this is a futile exercise. Something has to be done. Or they must just tell us to cancel the medical aid and wait for the governments medical insurance. They said the committee was seating the next day and were only considering applications received by the 25th of February 2022. But I app**** last year and the confirmed everything was finalised on the 23rd of February 2022 so by all intenses and purposes it means my case should have been heard but it was not. Was it because I’m black, is it because GEMS really doesn’t care about their clients or because they just that bad at their jobs. It’s nine months since they had the application, not 9 weeks, not nine days, not nine hours he’ll not even nine minutes. They keep on wanting to explain the process and ignoring how they have played with my life. I calculated had they told me this would happening I would have taken the lowest option where only the government pays. Because in all this I am the looser. The last person who called me on the 18th of March 2022 said when she did the calculations she realised how bad my situation is, she even encouraged me to apply for exgratia for my daughter too and send it so that it can take a little load off my shoulders. I don’t know who has been dealing with this case but their lack of empathy and diligence has solidified my decision of leaving the medical aid all together. I will put the money aside and when I am sick I will go to public places and I know when it come to optometrist and the****** I will pay cash and have some money left. You really don’t deserve anything from us or the government. So in the 1st of Jan 2023 I’ll have a new plan. I can not promote this clear disregard for human life and customers. To add salt to injury all of a sudden medipost feels wonderful about sending medication two weeks late