ANNOYED AT GEMS REJECTING CLAIMS WITHOUT ANY REASON.

Good day I am writing on behalf of my mother who is a gems medical aid member. My mother is on chronic medication. She is elderly, she has her bloods drawn and routinely checked at least once a month. She has been doing this for about 5 years now. We have never had any problems with the medical aid before. Just today we got an message that the claim that was submitted to gems has been rejected. So what does this mean for a pensioner who is now stressed by the rejected bill of R1335. 00. This is so unnecessary to cause such anxiety to an already sick and stressed elderly person. I so wish that gems could reduce the amount of stress that it causesto its members. This is a heart condition patient, can you imagine what this message of a rejected claim is doing to her. I'm so disappointed at GEMS.