Anesthetic Authorization Request

I have been calling Gems for so many times. I don't understand why should one pay for a medical aid and wait until you die for an authorization. How the hell does it take 48 hours to receive an email. I am in pain here. I have 6 extractions and 6 fillings which needs urgent dental attention. I submitted 3 emails with relevant documentation and non of them were received. Am unable to sleep at night due to excessive f**n pain am suffering from. When will I get a damn answer whether or not you will cover the dental procedure. Am sick and tired of your delayed processes. These toothaches are contributing heavily to my migraines.