*********** and *******

The people at Gems are so ***********. We submitted a claim, that we paid cash for. So the following day I submitted this claim, including Proof of payment ,invoice and receipt, and statement. So Gems does not correspond to any e mails, they say its not their JOB. So I phoned requesting feedback. It was said they need a receipt from the actual card machine. So I asked the agent at Gems. How is that possible as the Machine utilized at the Dr's room is a mobile card machine, and it does NOT pri t a receipt. It's been a week and still NO feedback. I only received a sms, saying the claim was once again rejected. I asked the call center agent , what is the way forward and cannot answer me. How should one get a machine slip. If the machine Does NOT print slips. Gems would make any excuses not to refund their members and the keep *********** members. I want my refund. We pay fortunes monthly on medical aid yet they look for any excuse not to refund members what they are due.