An exceptional staff member : Luyanda Njomose

This review is particularly addressed to Mr Luyanda Njomose. It is to express my appreciation to him for his outstanding service.

I express my heartfelt appreciation for the outstanding assistance I received from Luyanda regarding my son’s medical aid dependent status. I had been struggling for over a month to resolve an issue where my son, originally listed as Dependant No. 2, had been moved to Dependant No. 6. I was informed there would be a waiting period of three months for general use and twelve months for pre-existing conditions.

During this time, I felt stressed and helpless, as my repeated emails, phone calls, and online requests seemed to go unheard. However, Luyanda approached the matter with patience, professionalism, and genuine care. After I provided him with all the reference numbers for my cases, he took the time to thoroughly investigate the situation and resolved it efficiently. Thanks to his diligence and expertise, my son has now been correctly reinstated as Dependant No. 2 without any waiting period.

Luyanda’s calm, empathetic, and solution-oriented approach not only resolved my issue promptly but also restored my confidence in GEMS’ commitment to its members. It is rare to encounter someone who genuinely listens, takes ownership of a problem, and ensures a positive outcome, and Luyanda exemplifies these qualities.

I hope that this letter reaches him not only to acknowledge Luyanda’s exceptional contribution, but also to highlight what an incredible asset he is to the GEMS team. His professionalism, efficiency, and dedication deserve recognition, and I am extremely grateful for his assistance.

Please extend my sincerest thanks to him. His support made a significant difference during a stressful time, and I am truly appreciative. Please let him know that I am very grateful to him and I send good wishes and blessings to him. Truly, I have now regained my senses and peace of mind as I was so stressed for over a month.