Amended claims not processed AGAIN

I am beyond frustrated with maternity claims. I sent in ammended claims with correct ICD10 codes to two individuals. Names Paul Mabele and B Rhikotso to their personal email addresses and the claims have still not been loaded or amended. This is Unacceptable. Why is your staff not Made accountable for their actions ? Why must I make daily phone calls only to be cut off and not called back. Why is a team leader not available ? Why does your social media team not respond ? Can some one please do their job and process my claims correctly!