Ambulance services telephone not going through

It breaks my heart that til today I have not received an explanation from gems as to why was their telephone lines or Ambulance services telephone lines off or engaged when I tried to call an Ambulance when my sister and her baby was sick. So gems can't admit their wrongs. What kind of business or Shebeen is gems running when we pay you its on time but when we are supposed to get services your telephone is not working. What I saw that day traumatized me and my mother seeing her daughter like that while I tried to call an Ambulance services. I am still waiting for the conclusion of the investigation. I will write a review every day if someone is not willing to talk to me. Every day I promise you. We had a contract that you provide me a service and you failed to so I need answers. You are not taking me serious. There is nothing to investigation your phones were not going through so I need answers and I need them quickly Advocate Lesego Mohlolo