AMAZING SERVICE FROM THANDEKA NYAMBI

Good day GEMS

I would like to take the time to thank THANDEKA NYAMBI for the exceptional support and service she has provided me on my wife's recent pregnancy-related claim queries.

There were a few claims for a gynae that were not paying and it was as if I was losing my wits end going through agent after agent, promising to get things sorted, escalating to this team leader and that team leader. I even gave up.

Then Thandeka stepped in, and after a single escalation, all claims in question were paid on 31.10.25 to the practice, and I can't tell you how much financial stress was alleviated by her prowess and professionalism.

Her depth of knowledge, patience she displayed in dealing with my frustrations and trust she had in her own ability stood out immediately and I HAVE to say that she is a GEM worth far greater than she knows.

It was truly a pleasure corresponding with you, Thandeka. You turned what could have been a complex issue (which it was) into something effortless and you solved the query with absolute finesse.

Thank you very much Thandeka

Regards Marrion Mahomd