Adding my wife as dependent taking a month

I have been trying to add my wife to my Gems medical aid from the first week of March 2023. I submitted all the documentation and after waiting for 3 days and receiving no reply from Gems, I phoned them whereby they informed me that the matter is being escalated. I waited again and again no reply. I phoned them again on 17 April only to be informed that the application form is wrong. How can the application from be wrong if it is one that is on your website!?

I was mailed the correct application form and again on the same day I mailed the correct application form with all supporting documentation. Again no confirmation that my wife has been added to my medical aid. I phoned again to follow up on the matter and I was assured that my documentation was well received and that I should get a reply soon. No confirmation was received. So today 25 April I have phoned again and again my application has been escalated and I was told to phone back on Thursday 27 April after 12pm. That will be a public holiday and I am damn sure that Gems, a government medical aid is not going to work on that day.

My problem is that my wife is currently not on any medical aid and this is completely unacceptable! I have phoned many times and still I have had no confirmation that my wife is on my medical aid or that there are any documentation needed or anything.

FIX THIS NOW AND ADD MY WIFE OR I WILL LEAVE THIS MEDICAL AID FOR SOMEONE WHO IS WILLING TO HAVE MY BUSINESS AND DELIVERS WHAT I NEED.