ACCOUNT NOT PAID

ON THE 4th December i put in a Claim for money that must be paid out to me regarding my daughters Orthodontist account which i settled with the dr. when i phoned they said that i will receive my money on the 24th of December 2015 it was not paid out to me i am phoning the medical aid to find out why it was not paid i cannot get an clear answer i was just told that it did not go thru for payment i spoke to four deferent officials asking to speak to a manager and i was told that the manager is to busy to speak to me (really i am a client and the manager is to busy to speak to me) this is the poorest cleint service i have ever come across and something should be done about these medical aid's that is not giving seficiant service regarding claims and regarding complaints.