LN
Lauraine N

1 reviews | Active since May 2017

10 May 2017, 10:43

5 months since application sent and still not a member!!!!

<p>I started the application process for membership last year on December the 14th; even today I am still not a member. I do not know the number of times I have made a follow up with customer liason officer; I have also been to their offices at Pretoria Arcadia and still nothing!!!!! How long does it take to be a member for goodness sake!!!! </p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply10 May 2017, 13:55
Official

Good day

Thank you for giving us the opportunity to respond. We are looking into this and will provide feedback.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply23 Jun 2017, 14:31
Official

Good day

Thank you for alerting us to your membership and service concerns.

We can confirm that you officially became a member of GEMS on 1 June 2017. There is a three month general waiting period and your benefits will therefore be available from 1 September 2017. We have in the interim, emailed a certificate of membership to you.

Welcome to the GEMS fold. We look forward to being of service to you.

Kind regards

The GEMS online team