1 reviews | Active since Sept 2012
3 months waiting period and still waiting for response
<p> </p> <p>I have been trying to get a membership with GEMS registered for the past few weeks as a new employee with the Department of Education. I am based in the district 14 in Soweto. I was previously on my husband’s medical aid and we decided that I should join GEMS medical aid. I have previously submitted proof that I belonged to my husband’s medical aid by means of medical aid membership certificate. I was a dependant on his medical and the medical aid was terminated on 31 March 2017. I therefore informed GEMS of my intention to join the medical aid and they told me that there is a waiting period of three (3) months which after reading up all the materials from the GEMS medical aid do not apply to new person’s who are joining the scheme . Due to no response I then quoted terms and conditions that are stated within the GEMS medical aid scheme as shown below:</p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day
Thank you for affording us the opportunity to respond.
We are looking into this matter and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for affording us the opportunity to respond.
We are looking into this matter and will provide feedback.
Kind regards
The GEMS online team
Good day
Further to your correspondence with our GEMS service consultant, please forward your application directly to the email address provided to you.
We apologise for any inconvenience caused.
Yours in service
The GEMS online team
Good day
Further to your correspondence with our GEMS service consultant, please forward your application directly to the email address provided to you.
We apologise for any inconvenience caused.
Yours in service
The GEMS online team
I am still not happy till today I'm still waiting for response and I am newly appointed so please explain why should I be on a waiting period.
PLEASE EXPLAIN
I am still not happy till today I'm still waiting for response and I am newly appointed so please explain why should I be on a waiting period.
PLEASE EXPLAIN
Good day
Thank you for alerting us to your concerns regarding your membership application.
Please note that in order for the application to be finalised, all the pages of the application form should be initialled and fully signed. Once all the pages have been initialled and signed, please resubmit your application to ***
We look forward to being of service to you.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding your membership application.
Please note that in order for the application to be finalised, all the pages of the application form should be initialled and fully signed. Once all the pages have been initialled and signed, please resubmit your application to ***
We look forward to being of service to you.
Kind regards
The GEMS online team
I have tried so many times to get membership and to EXPLAIN WHY I'm on waiting period instead nobody even bother to respond to my questions. I went to the GEMS offices last Wednesday 26/04/2017 and I filled in the form to terminate the application membership because I still don't knw why I am on waiting period and nobody even bothered to answer my question. PLEASE CANCEL THAT MEMBERSHIP. I am not happy the way GEMS has treated me with the whole situation since from March I was not assisted instead the only message I receive is they will look in to this matter and still no feedback. NOT HAPPY
I have tried so many times to get membership and to EXPLAIN WHY I'm on waiting period instead nobody even bother to respond to my questions. I went to the GEMS offices last Wednesday 26/04/2017 and I filled in the form to terminate the application membership because I still don't knw why I am on waiting period and nobody even bothered to answer my question. PLEASE CANCEL THAT MEMBERSHIP. I am not happy the way GEMS has treated me with the whole situation since from March I was not assisted instead the only message I receive is they will look in to this matter and still no feedback. NOT HAPPY