*** Mosese

somebody must explain to me why I am being sent from pillar to post on a refund I've been chasing for 2 months now. ive sent all documents required plus fica documents and today when I follow I'm told I can't use the proof of address that was sent to me by your team memebers to attach. no no no..unacceptable and I am not taking my sick elderly mother through this process again. no !!! I was told to attach that proof that was sent To Me by gems .I want an urgent call back. I want a refund and I'm NOT subjecting my mother who is severely sick to this circus. u have records u can see she's been in n out of hospital. I've already done the exercise of taking her to certify documents I am NOT running around anymore for this nonsense . the last call Ref number is MH***. I was told a supervisor will call me back .I'm waiting