1/5 STARS FOR LACK OF COMMUNICATION

Dear GEMS, RE: EX-GRATIA APPLICATION - MRS HM WAGNER - M*** On 13 May 2024, more than 120 days (3 months 27 days) passed, since the last communication was received from Rashieda May (GEMS Ex-Gratia Dept.) on 17 January 2024. I am writing this 1/5 STAR REVIEW today, for the LACK of communication, hoping to get an urgent update regarding the submitted Ex-Gratia Application, submitted on 23 June 2022. We realise that we submitted A LOT of documents to work through - which was processed on the system (as per Rashieda) in order to get REFUNDED for the ammounts paid from our own pockets.

We further acknowledge that an Ex-Gratia Application is awarded at the board's discretion, however it has been ALMOST 2 years, since submitting the application, and as previously mentioned, being long-time members of GEMS, we have always appreciated the high level of professionalism and promptness demonstrated by GEMS.

However, the lack of communication on this matter (from the Ex-Gratia Department) has left me feeling uncertain and concerned. It would greatly alleviate my concerns if you could provide me with an update on the following: 1. The current status of the application (which should be presented already to the Ex-Gratia board) 2. REFUND date for the approved invoices I kindly request your IMMEDIATE attention to this matter and a prompt response by the end the week, or advise by responding with a date this case will be completed. As per our numerous unanswered e-mails, I wish to reiterate that I still value the products and services provided by GEMS, and I am confident that with open and transparent communication, we can resolve this matter satisfactorily. Please feel free to contact me at *** or *** should you require any further information or clarification. I appreciate your understanding and cooperation, and I look forward to your prompt response. Thank you for your attention to this matter.