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Good morning. So I have been fighting with GEMS for months now with an unpaid bill. Gems actually covered the scan but for some reason they reversed a payment of about R3500, 00. Up until today I have not received any valid reason or explanation as to why. My wife had scans where we always paid the above scheme rates after every scan.

I have been dealing with so many GEMS consultants even a consultant in their complaints department Luyanda Njomose. He started off very well calling me every day to give me feedback. He was suppose to send me a document on the 2nd of June. I had to email him on the 6th of June after he went quiet to remind him. He then forwarded the document dated 02 June 2025.

He is now ignoring my emails. I called again and spoke to an agent who said he would come back to me. Again 2 days later I have received no feedback.

I have no issue to pay the bill if I can just get the reasons as to why they payment of GEMS was reversed.

It appears to me that there is no one competent enough to give me that simple answer.

This is the worst service I have ever received from a professional organization.