EB - Supervisor - Supply wrong Toyota starter

<p>On the 20th August I called EB at Gemini Parts and he indicated that all 1400 Toyotas use the same starter and the cost is R700.... I then arrived at Gemini Parts, one sales man showed me a picture of the car and indicated it is R1000. I then said I was quoted R700, then he referred me to EB.... I confirmed in front of other customers that all these Toyota’s take the same starters. I took the box, the starter is in a plastic bag and it all looked fine. I then took the car to the auto electrician on Monday 22 Aug, he took out the old starter and indicated the parts is wrong....I then called Gemini and spoke to EB and express that the parts is wrong... he indicated he needs the slip and I can bring it back so they can replace... on the 25th Aug and asked for EB, then he insulted me and made me out to a lyre as I asked for a 2E starter, I indicated that it is not the case and he took the starter to the back of the store to the manger. He returned and stated I have to purchase a another one as they have a non-return policy on electrical goods... I indicated EB you supp**** the wrong part, he then gone to the back and came back and said the part is damaged - I indicated that look at the part front end and it has no damage, so how would the solenoid get damage.... He then come back and we had very hard words to say to one another, I requested the manager, and then very disappointing the manager also had no interest in satisfying the customer compliant and hide behind the dry wall, not take accountability for his *********** staff member EB... who also run away. As my car is required to earn a living I had to purchase the correct starter for R999-00. Customers are treated and made out to be of some low class person....It would be something to recieve a call to from the manager / owner taking up its responsibility...</p>