Gem shoes Criteria check

The shop in parow has the worst customer service ever wetness there this morning and my wife was told no hand bag or purses alowed inside.The counter assistant was not friendly and when asked if anything goes missing who takes responsibility he just kept quiet I started asking questions and the manager told me to keep quiet as I was about to leave I saw Some lady was allowed inside with her bag or maybe we did not fit their criteria as the Manager thought it was very funny.