1 reviews | Active since Jun 2016
Not happy
<p>I took a bottle to Gecko to get a visual inspection and Hydro. I was told by Dawie that I can have it done for R550 and I can borrow a bottle in the meantime and pay R100 for the air. I asked if I would be charged per day/weekend and he saind no, I have your bottle, you have mine, and you can just bring back mine and pay for the air. I called several times to hear if my bottle is ready, and was first told my bottle needed a new valve, which ended up not being true etc. Seems things are a bit "confused" there, different people answering phone, no idea what the original arrangement was etc. Then finally around 10 days later I was told my bottle is ready. I go back to the shop after work on the Monday, and I get scolded for not brininging the bottle back earlier. I protest, and say I was told I could come back in once my bottle is ready. I then had an argument about the price for a refill and then got charged twice as the card machine did not "seem" to work the first time. Then I find that the transaction was indeed charged twice on my account. I send dawie an e-mail and he acknowlages this. I send my bank account details for them to repay me on his request. Next thing I get an invoice for the same amount. I reply to this e-mail, attach Dawie's e-mail, saying I need a refund, not a invoice. I have now again e-mailed yesterday, not reply. Thus it seems as if I wo'nt get my money back either.</p> <p>So I have now paid twice the amount quoted for the inspection and hydro, and I have paid twice for the refill. That is simply not fair.</p>
I suddenly got my money back.
I suddenly got my money back.
This is what you get if a business is nice to an unknown customer
supply them with a free Cylinder for the time his Cylinder gets tested
Our standard rental rate is R150 per day
on collection of the cylinder the Nedbank card machine fails and process the transaction twice
We recognise the mistake and do a refund
The client that has not checked his bank statement to see he has been refunded, that does not appreciate the fact that that he didn't pay a cent for use of our cylinder and best off all were told he might spend the money on a new valve so he don't get a surprise later when there is extra charges actually walks out with his valve fixed and repaired free of charge at no cost what so ever
Then complains that its confusing that he was told he might need a new valve and we saved him R950 for fixing the old valve
We called the client after seeing this post to which he responded I AM HAPPY WITH MY POST IT MAKES ME FEEL GOOD
then put the phone down and blocked our calls
happy to say 99 other clients got their cylinders back and appreciated the fact that we were willing to supply them with a cylinder while theirs got tested!
If we could rate our customers they all get a 5 out of 5 for appreciating what we do for them
Best regards,
This is what you get if a business is nice to an unknown customer
supply them with a free Cylinder for the time his Cylinder gets tested
Our standard rental rate is R150 per day
on collection of the cylinder the Nedbank card machine fails and process the transaction twice
We recognise the mistake and do a refund
The client that has not checked his bank statement to see he has been refunded, that does not appreciate the fact that that he didn't pay a cent for use of our cylinder and best off all were told he might spend the money on a new valve so he don't get a surprise later when there is extra charges actually walks out with his valve fixed and repaired free of charge at no cost what so ever
Then complains that its confusing that he was told he might need a new valve and we saved him R950 for fixing the old valve
We called the client after seeing this post to which he responded I AM HAPPY WITH MY POST IT MAKES ME FEEL GOOD
then put the phone down and blocked our calls
happy to say 99 other clients got their cylinders back and appreciated the fact that we were willing to supply them with a cylinder while theirs got tested!
If we could rate our customers they all get a 5 out of 5 for appreciating what we do for them
Best regards,
I am cool with how it is now, I was also told initially whan I phoned the price is R100 per day. Keep doing business the way you do, balem me and the results will follow suit.
I am cool with how it is now, I was also told initially whan I phoned the price is R100 per day. Keep doing business the way you do, balem me and the results will follow suit.
