Would not reccommend them at all!!!

On the 22nd April 2020 I sent in a request for a quotation. On the 24th April 2020 I received my quote. The only process that went smoothly. With my mother purchasing the items from them as a gift for our child, she wanted to pay with her credit card and I asked whether we could provide the card details as with most companies and they deduct the monies owing as my mother did not have access to internet banking. After following up on numerous occasions I was eventually told on the 07th May that we could provide the details for payment. I did not want to provide this information via media. I was then told on the 13th May 2020 to send through the details which I was uncomfortable doing via media and phoned into their office to provide them with the details only to be told that they could not process payment in this way. From here everything went south. After a huge inconvenience and back and forth we had to make a plan to EFT the money to them after speaking to Quentin whom i sent proof of payment as well as a copy of my quotation on the 19th May 2020. A promise by Quentin made to have delivery the next week. On the 28th May 2020 I followed up with Quentin as to where my order was so that I could ensure I was available for collection and was told he would get back to me which never happened. I followed up again on the 28th May 2020 to which Quentin read my whatsapp but never responded. On the 01st June 2020 I followed up again to which Quentin informed he he did not know what the hold up was and would let me know as soon as possible. He then said payment was only effected on the 19th May and I could then only expect my delivery the week thereafter. Strangely after his promises of delivery fell through. On the 08th June 2020 I followed up again and was told by Quentin he was not at the office but would get his lady to phone me, who duly did. She then said I was never suppose to get promised delivery dates from Quentin as custom designs take between 21- 30 days from date of payment so delivery would be the following week. I asked her if she could give me a day as I had doctors appointments that I needed to book and would work around the delivery of my items to ensure I was there for delivery. Strangely enough knowing good and well what my order was nothing was mentioned in terms of a design approval, which after payment was done on the 19th May, I was only asked to approve the design on the 09th May 2020. My irritation with this was I sent an email on the 2st April 2020 already with photos of exactly what I wanted and the design to be used and then confirmed on the 22nd April 2020 that the design sent was to be used. Just another delay in the process. Their service delivery is poor to say the least and cannot properly communicate with a client to ensure their systems run smoothly. They cannot phone a client to follow up but demand upfront payment, never mind the hassle one has to go through to get delivery of ones items. I have never in my life had such poor client service before.