Orders not received after 3 months.

I placed an order on 10 September 2023, to date I have not received it (3 months later). They do not answer their phones and every time I Whatsapp them, they ask me for my order number and then I never hear from them again. They do not communicate and now I tend to think that they are ****mers, because no matter how many times you enquire, nothing happens.