No service in supplying and fitting 2 barn doors as advertised.

On the 18th of July 2023 I contacted Geite en Goeters via FB. A friendly Zelda greeted me and was eager to send me a quote for 2 stable doors. One for my bathroom one for my bedroom. I accepted the quote, and an invoice was e-mailed. I was very specific it has to be installed urgently since my kids moved back home. Zelda politely rep**** to me stock is low I should make payment as soon as possible and they needed the full amount which I paid immediately. Zelda then said 34 working days would it take but I can contact the factory. I contacted Quinton a few days later. Quinton needed the same measurements which I e-mailed to Zelda. I sent it again. At the end of September, I contacted Quinton again and he asked for the details all over again. I rep**** 2 white barn doors, one must be bifold, 2 black meganism's/railings and handles. Another month went by with lots of WhatsApp's from me to Quinton. I wanted a full refund. Zelda was nowhere. At last Quinton rep**** when I copied my lawyer and came with the bathroom barn door, sorry no handle. He fitted the door and it squeaked immediately. Huge apology for the bedroom door, it wasn't done. I asked another refund for the bedroom door and said the bathroom door went skew and couldn't close anymore. I was reminded I ordered custom doors so no refund, but to us it was the same measurements as the doors at Leroy Merlin or Builders, not custom. Another few weeks passed by then I had enough. On the 3rd of October Quinton came with the bedroom bifold door, it was skew, couldn't fit and he broke his own meganism/railing. My fiancé met Quinton and explained the door is very skew and showed him the bathroom door. Quinton took both doors off. They came to an agreement that Geite en Goeters will reinstall the bathroom door and we will buy the bedroom door from Leroy Merlin and install it. The door was R1995 without any fittings. I e-mailed Geite en Goeters the receipt. A few days later when I contacted them, they requested the receipt again. I sent it again. I then explained they took the meganism/railing back so the refund should be R3000. Then the 2nd battle started for the refund. I had to complete a form, a factory fault form which is their inhouse paperwork, not a customer form. had to do this twice. then I was accused they drove back and forth because I was difficult. the past few weeks they told me 10 days for a refund, change the refund amount from R3000 to R1995, they are ignoring my e-mails on the handles. and every time i ask about the refund they reply with another problem. they are stalling refunding my money. To sum this all up I paid R8500, R1500 per door, R1500 per meganism/railing per door R270 per door for white paint and R1250 per door for installation. what I got, a barn door in the bathroom with one coat white paint, not smooth and no handle. and a bedroom bifold door installed by someone else. and all I ask is R3000 which will cover one door and one meganism/railing. 4 Months later.

When i reviewed this company on FB they were very eager to block me. My experience with this company Geite en Goeters is less than zero for service and supplies. Do not consider this company for any dealings. You will surely be disappointed. Quinton has another company called Platteland Man. I will not approach this company too.

It is typical, they state on their FB page and invoices "Support small businesses, we need you"

Be warned. I wouldn't recommend this company at all.

Regards Yvone