Fool me once - Shame on you. Fool me twice - shame on me..... There will not be a third time.

Shocking service once again. Last year I was told the courier company was the problem and I decided to give them benefit of the doubt. HUGE mistake. Ordered a gift for my mom on 30 November and paid on the same day and sent through proof of payment.

19 January, I have sent Leonie a whatsapp to establish where my order is - no response. 20 January, I have sent an e-mail to request a status update and was told they will get back to me. 25 January, I have sent follow-up e-mail #2. No response. 26 January, I have sent Leonie another whatsapp, it seems as if my first message was not read yet. 26 January, I have sent follow-up e-mail #3.

My mom's birthday is fast approaching and unless I get the order soon, I want my money back so that I have enough time to get my mom another gift. I see more and more people complaining and if you dare say anything negative on their facebook page, your comments will be deleted and you will be blocked. Have to say, I have now learned my lesson. This will be the last time I deal with this organisation.