Exceptional service.

I bought a Geigerrig Rig 1200 hydration pack from iWarehouse and was extremely happy with the product. I bought it especially for a 3 day motorcycle enduro ride but on day two at the refuel point I closed the zip on the hydration side and part of the bag got caught in the zip. In the process of fixing it the zip handle bent and couldn't be used anymore. When I got back I tried the online warranty form on the Geigerrig website but the form wouldn't accept my SA phone number so decided to contact Bob Geiger himself and explained to him what happened to the zip and that it was my fault for damaging the zip and hoped they could help. Told me how to fill out the form and said in his email that they would sort me out. The next day I got an email from Fedex saying that my replacement pack was on its way. About 10 days later my new pack was with me in SA. I just want to congratulate and express my gratitude to Bob Geiger for the promt and professional way he handled my problem, never referring me back to where it was purchased or even when bought! For the CEO of a company to handle my small problem shows that they back their products and warranty. I'm hooked on Geigerrig products!!!!