NM
Nomfanelo M

1 reviews | Active since Feb 2014

28 Aug 2015, 08:08

GEELY MIDRAND GIVES VERY BAD SERVICE

I took my car to GEELY Head office in Midrand. The gearbox had to be reconditioned after it had been poorly serviced by another dealership, X-treme Auto JHB. I work in Melrose Arch and X-treme auto is very close to where I work but I couldn't trust them anymore. So I took it to the head office in Midrand which is about 20km from Melrose. 3 weeks later my car was ready for collection but I couldn't find anyone to take me to Midrand to collect it. So I asked the workshop manager, Loot, whom I had been dealing with, if he could arrange for someone to fetch me. He told me they were under-staffed. I then asked for the person in charge of the dealership and he referred me to his boss, Devon Nassif. I called Mr Nassif and explained my situation. He first asked me how I got hold of his number and he wasn't impressed with that. And then he continued to tell me how, with the Geely being a budget car, they do not offer a service of picking up clients, unless I paid. Also because I was so close to them, that meant that I could find my own way. He also lectured me on that no other car dealership fetches clients regardless of the brand. He was very rude to me. In the end I had to find my own way

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