Horrible customer service

I recently had a horrible experience with your shop and employees.

I ordered a item 3 weeks ago , and phone a week ago to get an update on my order because I never received a direct confirmation of my order ETA. I am aware of your disclaimer on your emails. But I was searching for a more realistic estimate.

The person that answered the phone told me it should be shipped the following week when I spoke hom. I then waited until the following week. Still no email or confirmation . So I phoned again. And I was told that the order had arrived and will be shipped soon. I then waited until yesterday 24th November 2021. And still no confirmation via writing on shipment. I then phone the same day frustrated and asked where is my shipment and how can I confirm its ETA. The man that answered the phone was very rude and said he didn't know what the problem was? In frustration I said good bye.

About 4 hours later I received a refund?

And a reply from this company saying the owners decided to refund my order based on abuse from my side? As a client I feel this company does not care about there clients. And just does what they want and how they feel. Very emtional and immature business. I will not do business again with them

I didn't not ask for a refund! And they refund me the amount I paid. I asked for a refund on bank charges and phone calls because I costed me to call to get updates

I have been waiting and waiting. No delivery confirmation nothing. No communication from your team members or employees.