No response from Geek Hoodies

Hi<br> I was browsing the geek hoodie site on the 12/08 deciding on what to buy for my boyfriend's birthday present. I received a email from Paul Sherman on the same day asking if I was interested in one of their products, after I purchased a hoodie from them on the 13/08. I received my order confirmation and tracking number on the 17/08. My hoodie was still in transit so I emailed them on the 06/09 they responded on the 07/09 confirming shipping adress, I confirmed shipping adress on the 08/09 where after they sent me an email stating my package is being back ordered and a replacement package will be sent. On the 15/09 I sent an email asking about the replacement package tracking number and received no response. I sent another email on the 18/09 asking for a response still nothing I sent another email asking for a refund and again no response. I tries phoning them but their phones never get answered. So I emailed Paul Sherman again requesting a refund but still no response. I find this very unprofessional and unacceptable, this company is falsely advertising products and tricking clients into purchasing them and when no more excuses can be made up they ignore them.