Bad Service

Our wedding was planned for the 12th of Mei this year; we booked the date in March 2017 (14 months in advance) and paid the deposit – Up to this point their service was wonderful.

Unfortunately things did not work out for me and my now ex….so I emailed Angelique in August 2017 to inform her that the date needs to be cancelled and find out if it is possible to get the deposit back as I am cancelling 9 months in advance. Where she normally rep**** quite quickly to this I got no reply. Only after the 3rd or 4th email where I took her on about her service did I get a reply stating that if they got another booking for the date they will look at refunding my deposit.

I know for a fact that the date has been booked and I have sent her 2 emails to follow up emails regarding the refund….I have not received a reply on either!!

I can understand that if I cancelled the date a month or 2 before that I will lose the deposit but I cancelled 9 months before…..they had not spent 1 cent of that money and they have booked the date again so they have basically got my deposit as a bonus. I do not understand why they cannot refund me???

And what makes it worse is that they do not even have the decency to just get back to me.

Clearly their service is very good if they are getting something out of it, if not you just get ignored!!