POOR SERVICE

I Phoned earlier this morning about incorrect stock that was delivered. Spoke to the Lady Mbali who always assist me with issues. I was told she need to check with the warehouse about what happened and she if they do have the correct pipes in stock. Never phoned me back then after 3 Hours I phoned back and wanted to know what the hell is going on cause my client was furious. Once again I spoke to Mbali I ask ok so why didn't anyone phoned me back, o no I am still awaiting warehouse to get back to me. 3 hours I don't think so. Then to make things even better I was told to hold, that I was doing holding and holding, the next minute I was back at switchboard, sorry you holding on for? If I wanted to speak the all the staff in Geberit I would have ask to do so. This is just not on for me.