MVDM
MARK VAN DER MERWE
1 reviews | Active since Mar 2009
29 Jan 2016, 16:42
Difficult to order spares
I am a plumber in Ladysmith and have installed numerous Geberit toilet systems. However the rats have eaten one of the installations pan connecter. I have been trying for a week to get a replacement part. Ladysmith Mica and Tile-It who sell these systems do not keep spares neither care to assist in acquiring any spares. I have asked the Durban branch if I can order from them, they said wait for the rep to come to Ladysmith next Thursday who will bring one up. In the meantime my client does not have a working toilet. AS OF TODAY I WILL INFORM MY CLIENTS NOT TO INSTALL THESE TOILETS AND I AS A PLUMBER WILL REFUSE TO INSTALL THEM.
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Geberit's replyOfficial
01 Feb 2016, 14:01Hello mmdmm,
Thank you for your email we received late on Friday afternoon. I see that Donovan from the Durban office has been in contact with you via email since Friday to try and assist with the part in question. Donovan made arrangements with a local merchant in Ladysmith for you to collect a part to complete the job. The part was never collected. We see that you have collect the part today at a different merchant from what was agreed. Please feel free to contact Donovan if need be, he will be in the area on Thursday (04.02.16)this week.
Assuring you of our best assistance.
Regards
Debbie Blatt
Head of KwaZulu Natal
Thank you for your email we received late on Friday afternoon. I see that Donovan from the Durban office has been in contact with you via email since Friday to try and assist with the part in question. Donovan made arrangements with a local merchant in Ladysmith for you to collect a part to complete the job. The part was never collected. We see that you have collect the part today at a different merchant from what was agreed. Please feel free to contact Donovan if need be, he will be in the area on Thursday (04.02.16)this week.
Assuring you of our best assistance.
Regards
Debbie Blatt
Head of KwaZulu Natal
Best regards,
Geberit's reply01 Feb 2016, 14:01
Official
Hello mmdmm,
Thank you for your email we received late on Friday afternoon. I see that Donovan from the Durban office has been in contact with you via email since Friday to try and assist with the part in question. Donovan made arrangements with a local merchant in Ladysmith for you to collect a part to complete the job. The part was never collected. We see that you have collect the part today at a different merchant from what was agreed. Please feel free to contact Donovan if need be, he will be in the area on Thursday (04.02.16)this week.
Assuring you of our best assistance.
Regards
Debbie Blatt
Head of KwaZulu Natal
Thank you for your email we received late on Friday afternoon. I see that Donovan from the Durban office has been in contact with you via email since Friday to try and assist with the part in question. Donovan made arrangements with a local merchant in Ladysmith for you to collect a part to complete the job. The part was never collected. We see that you have collect the part today at a different merchant from what was agreed. Please feel free to contact Donovan if need be, he will be in the area on Thursday (04.02.16)this week.
Assuring you of our best assistance.
Regards
Debbie Blatt
Head of KwaZulu Natal
Best regards,