Gearify - Very bad experience

I placed an order in February 2022. After much waiting I received the wrong thing in April 2022. Johan then told me they had found my order but it was damaged. He said he ordered a replacement. This never arrived in the time frame as promised. (F When it did arrive it was, once again, completely wrong. From hereon Johan did not answer his phone/whatsapp messages/emails. The helpline promised to have the incorrect parcel swopped out by Friday, 20th May 2022. Nothing happened. Since then they are not responding to emails/phone calls/whatsapp messages. They seem to have disappeared!! Very poor service. Not reliable at all. No customer care! I doubt I'll ever get my money back!