Bad service at Gearbox SA

This company is a textbook example of how NOT to run a business. They do not answer calls, they start repairs without providing any quote or getting approval, and their staff treat customers as if they’re doing you a favor by simply speaking to you.

Every interaction is met with rudeness, excuses, and empty promises. I was repeatedly told about “parts shortages” with no proof and no clear delivery dates. Updates are vague, inconsistent, and feel deliberately evasive. There is zero transparency about costs or timelines.

In my experience, they are neither professional nor trustworthy. If this is how they treat paying customers, I can only imagine how many others have been left frustrated, overcharged, and misled.

Save yourself the stress and take your vehicle to a business that respects its customers, communicates clearly, and stands by its work — because this company does none of those things. They keep coming up with different excuses and every time you ask them about updates they get very defensive and start being rude to you.