MM
Marketing M

1 reviews | Active since Jan 2016

13 Apr 2016, 10:46

Dishonest Business & Disgusting Arrogance

They did work on my car on 17/10/2015 because there was a rattling sound inside my gearbox. Based on the job card - they supp**** and fitted bearings, a new clutch kit & skim flywheel and the rattling was gone. On Thursday, 31/03/2016, the gearbox started rattling again. I called them to find out what was wrong and to state my car is still under a 6 month guarantee on workmanship (ending 17/04/2016) and since I'm in Cape Town now, where do they suggest I go. A man, by the name of Chris (who has been extremely condescending and defensive every time I call to query something) snapped at me to drive 50km to Mayfair Gearbox & Diff and meet Quinton. I call Mayfair and ask to speak to Quinton. He's busy so I leave message (to this day he still hasn't called back). I probably drive another 5km and my 5th gear rips off the gearbox completely and through the cover. Due to their negligence in assembling my gearbox incorrectly I've had to pay another R8000 for damages caused by them. I have politely requested that they honour their guarantee and above all, the Consumer Protection Act. They have arrogantly passed the buck and I am appalled! I am taking further action

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